Contact Us
Contact safeguards
If the details you send through this form fall into the wrong hands, the consequences can outlast any single gambling session, so treat every field here as a public post rather than a private note. No legitimate operator will ever ask you to transmit financial data, passwords or document scans this way. Anyone requesting those items through a contact form is not acting in your interest, and the safest response is to end the conversation immediately.
Keep the conversation to general questions about the casino, its games or its policies. Anything sensitive belongs in the secure channels the operator provides after you log in — and even then, only when you have verified the destination yourself.
Language of reply
The team reads and answers in English, so write your message in plain English to avoid delays. Queries sent in other languages may still receive a response, but the turnaround will be slower and the nuance of your question may be lost in translation.
When not to write
If gambling is causing you distress, the contact form is the wrong place to start. Help organisations staffed by trained people are better equipped to listen, and they operate independently of any casino. Look for responsible-gambling resources in your jurisdiction, including services that offer confidential support, self-exclusion programs and practical advice on setting limits.
Self-exclusion requests, in particular, should never be made through this form. Those requests must go through the formal channels the casino has established, because a casual message here carries no guarantee of action and may not be treated as a binding instruction. Treat any request that affects your account as a formal matter, not a chat message.
What happens next
A member of the team will read your message and respond as soon as the workload allows. Complex questions take longer to answer than simple ones, and requests that require verification will always take additional time — that is a safeguard, not a delay.
Do not send the same query twice on the same day. Duplicate messages slow down the queue for everyone and make it harder for the team to spot genuine urgent matters. If you have not heard back within a reasonable time, check the site's FAQ section first; the answer to most routine questions is already documented there.
Remember that Malina operates under the rules that apply to licensed online casinos in your market, and those rules exist to protect players as much as operators. When in doubt about whether something belongs in a contact form, the correct default is to leave it out.